How to order or to obtain quotation?

Please click here for more information.

Do you supply products that aren’t on your site?

Yes! Cannot find what you are looking for? Please contact us and we will search our extensive product range for something that meets your needs or a practical alternative for your budget and lead time. Sometimes, the product range changes quicker than we can change our website – so get in touch.

What is your minimum order quantity?

Our minimum order quantities are based on technical aspects of our production processes and are specific to each product. We attempt to keep unit prices down for consumer benefit. In some cases we can arrange an order of less than our standard minimum quantity but this is not always possible.

What does vectored .eps or .pdf mean?

Simply put, EPS is an acronym which stands for Encapsulated PostScript, a computer file format widely used by the printing and graphics industries. They are file formats for artwork created in a vector-based program. Vectored art consists of creating paths and points in a program such as illustrator or freehand. The program keeps track of the relationships between these points and paths so that every time the image is scaled for different print areas or curved surfaces, the paths are regenerated. This creates images that are infinitely scalable without a loss of quality. Vectored files are great for illustrations and logos.

Is my artwork suitable?

The type of artwork required varies from item to item. For further information click here or call our helpline on 020 8941 5405.

Can you colour match?

We make every effort to pantone match your artwork but due to variations in material and printing processes used we cannot guarantee a perfect colour match. Where we feel the colours may not be well replicated we will let you know and advise any changes that could be made. Please inspect this pantone chart.

Will I see how my order is going to look before production?

Yes, we always send a proof sheet for your approval. It will show the location of your artwork, the dimensions and the colour based on your description of how you want it. If we don’t get it right the first time, please let us know and we will make changes until you are happy to proceed.

What is “origination”?

Origination is the cost of setting up our printing process; it is a single fee that covers the transfer of your artwork and any other printing costs. Usually, you are not charged for this if it’s a repeat process with us. Prices quoted assume you are able to supply us with suitable artwork. Don’t worry if you do not have this available as we can produce artwork for you at very reasonable cost. Please see here for more information on artwork.

What are your lead times?

Lead times we give are from your approval of artwork and are specific to each product. If you have a date you would like to work towards, please let us know and we will see if we can make it. Please note that is certain times during the year lead times may be longer for certain products as they become more popular.

When can I expect delivery?

Our delivery dates are estimated from artwork approval in the case of printed items and from receipt of payment on plain stock. Note that these are not from the date of your initial enquiry or order confirmation. If you have a specific date in mind for delivery then please let our sales team know before you place an order so that they can find out if we are able to make your date.

What are your terms of payment?

Carat Promotions do not offer a credit account; we work on a payment with order basis. This means that the order goes ahead when you make the payment to us.